Preventing Fraud - Text and eMail Alerts
Improved Fraud Protection
For members that use our Debit and Credit Cards we have established a new notification service from our TTTFCU FRAUD CENTER to alert members 24/7 if there is potential fraud on a credit or debit card transaction. Our processor's complex software monitors purchasing patterns of our members to alert you if there is a purchase that it considers risky or may be fraud.
When you get an alert via text or email, you will be asked to respond YES or NO to the text ASAP; regarding whether you made the purchase. If you do not respond, your card may be blocked unnecessarily, so please answer these text messages immediately when you receive them.
To be sure that we are sending messages to the correct place, please be sure to check that we have your correct email and cellphone number on file and make any corrections or modifications as soon as possible.
If you have any questions please give us a call 203.227.8511.
Samples of the message formats are provided below for your information.
Text Fraud Alert Message
eMail Fraud Alert Message
Dear Cardholder Name,
This is a message from TTTFCU Fraud Center. We are contacting you to verify recent activity on your TTTFCU (Credit/Debit) Card.
As part of our commitment to protecting the security of your account, we continuously monitor for possible fraudulent activity. We need to verify that you or someone authorized to use your card ending in (LAST 4 DIGITS OF CARD #) made the following transaction(s):
*If the dollar amount is not identical to what is shown on a transaction receipt, this may be due to a pre-authorization which has not yet posted to your account.
Please click on one of the two statements below that best represents the transaction(s) above:
NO FRAUD: All Transaction(s) Authorized
FRAUD: One or More Transaction(s) NOT Authorized
Should you respond that the activity is fraud, one of our Fraud Center analysts will contact you if it's between 8am-9pm. Outside of these hours please call us 24/7 at 800-417-4592.
The merchant location may be different than you expect for transactions as they may be processed through a centralized billing location.
Responding to unsolicited e-mail can be risky. However, this message is a valid attempt to ensure your card has not been misused in a fraudulent manner. If you have questions or concerns, please call (800) 417-4592. Any of our representatives can assist you and they are available 24 hours a day, 7 days a week.
You can also contact TTTFCU directly at 203.227.8511, during business hours. A representative can confirm the validity of this message and review the recent activity on your account.
TTTFCU Fraud Center
NOTICE: If you previously responded to this email or are responding to this email 30+ days after receiving it, the case is closed and your reply cannot be processed. Please contact your TTTFCU for assistance.
As always, please call us if you have any questions! 203.227.8511