Visa Cards

Benefits of a Visa Platinum Reward Card from Tri-Town Teachers FCU!

Fraud & Theft Protection Features
Zero Liability
Special Introductory Offer
Reasonable Interest Rates (beginning at 7.95%) View Rate Table
No Annual Fee By Selecting e-Statements
Double Extra Awards Points 5 Months Per Year (June-August, November-December)
Year-end Statement of All Purchases by Category, with Summary and Details
Balance Transfers with No Fees!
Auto Rental Collision Damage Waiver _ (CDW)

When you use our card to rent a car decline the CDW. You are automatically covered - call 1-800-VISA-911 for details.

To see what a respected financial publication is saying about the benefits of Credit Union Credit Cards: Click Here.

Activating Your New Visa Credit and/or Debit Card

IN PERSON: If you come into our office to pick up your card through our INSTANT ISSUE service, your card will already be activated when we produce it for you.

MAIL: If we mail you your card, you will need to call us during business hours when you receive your card to have your card activated. This procedures will eliminate the possibility of fraud should your card be stolen during the mailing process. We will also give you instructions on how to select your own PIN when you call us.

Reporting Lost or Stolen Credit Cards On Line (24/7)

It is extremely important that you report your card lost/stolen as soon as you are aware if it. This blocks your card from making transactions and limits any liability. Please report lost or stolen Visa Platinum Rewards Credit Cards on line by clicking the button below and following the instructions provided on our secure web site:
report lost card

You should also call us at (203) 227-8511 during business hours to report a lost or stolen card. Outside of business hours call VISA anytime at 800-VISA-911 to have your card blocked immediately. If after hours-please call to notify us as well and leave a message on our answering machine that you have reported your card lost/stolen with a telephone number where we can reach you during our next business day.

Fraud & Theft Protection Features

EMV Chip Cards

Enhanced Security: We have completely converted to the new EMV Chip technology for all of our Visa credit and debit cards.

The EMV (which stands for Europay, Mastercard and Visa) cards have a computer chip that will provide a unique transaction code for each transaction, making the cloning of cards useless by criminals stealing the card holders information.

If our members have the option to use the new chip card readers at the point of sale please make sure you are doing that. If the merchant does not have a chip card processing machine and there is fraud on your card the merchant is responsible for any fraud amount, instead of your Credit Union. This should greatly reduce the possibility of fraud on the card holder's account and save our Credit Union from fraud over time.

More Information:
For more information about EMV cards in general, please visit the web site.


We also provide the ability to use a PIN with both credit and debit cards. Personal Information Numbers (PIN) are provided in case the member wishes to receive a cash advance using their credit card at an ATM machine.

In addition to taking cash from an ATM, eventually, PIN's for credit cards may be used to enhance purchase security (Chip and PIN purchase transactions are currently in use in Europe to provide two levels of security. This may be coming to the US soon), so please keep your credit card PIN in a safe place for future reference.

Credit/Debit Card Control

You can control your credit and debit cards using our Mobile App
For more information about our Mobile App, click here.


E-Alerts are a good way to keep track of credit or bebit card transactions that are above a dollar amount the card holder establishes. An E-ALERT informs the member of an action that has occurred on one of their accounts, (Savings, Checking or Visa). E-ALERTS are sent to the member by email or text.

For additional information and directions to set up this valuable service, go to our e-Alerts web page

Introductory Bonus and Double Points

Introductory Bonus and Double Points: As a special bonus for all members-- YOU GET 1000 BONUS POINTS WHEN YOU SIGN UP FOR OUR CREDIT CARD AND MAKE YOUR FIRST PURCHASE. In addition, for five (5) months each year (June, July, August, November & December) we run our DOUBLE POINTS PROMOTION for purchases on your card. We also provide balance transfers at no additional fees to our members. Call our office to discuss how much you can transfer balances from other higher interest rate cards.

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Extra Awards Program--Travel, Gifts or Cash Back

With our rewards program you receive one point earned for each dollar spent on purchases, (DOUBLE POINTS for purchases during November and December and June-August too, each year). That means that five(5) months each year members enjoy double points for purchases on our card. Extra Awards points may be redeemed for travel, merchandise, gift certificates or cash back. To determine how many points you have check the last page of your Credit Card Billing Statement or visit the Extra Awards web site.

Information and To Sign-up
Visit the Extra Awards web site for information on travel, cash or gift certificate redemption and to sign-up.

To Book Travel Awards or Request Merchandise Awards
Call toll free from US or Canada 877-909-1450.

Card holders may also sign up for their Awards account and review their account summary on-line by visiting the Extra Awards web site or simply click on the button below.

Extra Awards Link

Interest Rates

Our interest rates are based on your credit score. You will be rewarded for having a good credit rating-something we should all strive for. But in no case will our interest rate be more than 17.50%. Check what you are paying on your credit cards today and you will find our rates are better in most cases.

Monthly Payments

The billing cycle for our VISA Credit Card generally runs from the 21st of the month to the 20th of the following month.  Payments are due on the 15th of each month for the previous month's bill.  You can make payments by transferring funds from a Tri-Town checking or savings account to the credit card, or by sending us a check. Please write your account number on your check.

Your credit card account is listed on our secure web-site and you can check balances and activity through the internet - 24/7. Your monthly statement will be on the web-site each month and you can pay us by simply making a transfer-via our On-Line Account Access system.   In addition, with payroll deduction, you can set up an automatic transfer to pay your credit card each month. Cut down your bill paying time by charging bills to this credit card (cell phone, utilities, etc.).

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Credit Score/Grade and Interest Rates

Our VISA Platinum Rewards Credit Card interest rates are indexed to the Prime Rate listed in the Money Section of the Wall Street Journal on the first business day of October each year and stay in effect for one year.   Your rate will be based on your credit score and your credit grade according to the rates listed in the table below:

Credit Score Grading Table with Rates effective 10/1/2016

As of October 1, 2016 the Wall Street Journal Prime Rate Listing is 3.50%*
Fair Isaac Credit Score Grade Credit Limit $ Introductory Interest Rate for First Year for Purchases or balance transfers Interest Rate after First Year for Purchases or balance transfers Interest Rate for Cash Advances from Day One, No Grace Period
700 or higherA10,0007.95 % WSJ prime rate* plus 6.00 % WSJ prime rate* plus 8.00 %
640-699B5,0008.95 % WSJ prime rate* plus 8.00 % WSJ prime rate* plus 10.00 %
600-639C2,50010.95 % WSJ prime rate* plus 10.00 % WSJ prime rate* plus 12.00 %
550-599D1,00014.95 %17.50 % Not allowed
The maximum interest rate we can charge by NCUA regulations is 18%.  Our Maximum interest rate is 17.50%  Rates are changed yearly based on the WSJ prime rate index on the first business day of October.

Fee Schedule

Annual Fee

- Annual Fee $50.00 - The fee is waived if you sign up for e-Statements, via our website; or if you are A credit.
- Transaction Fees - Foreign Transaction Fee 1.00% of each transaction in U.S. dollars,(charged by Visa, not Tri-Town).

Penalty Fees

- Late Payment Fee: Up to $20.00 - (If you are more than 30 days late).
- Returned Payment Fee: Up to $15.00.

Penalty Rate

You will be moved to our Penalty Rate of 17.50% if you are 60 days or more delinquent in paying your bill.


Applications are available on-line by clicking on "Apply for a Loan" on Flexteller. If you already have Tri-Town On-Line Access, click here. If not, call us at 203 227-8511 or visit our office to set-up an on-line account. Applications are also available from the Forms Page to be printed and completed.

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Billing Rights Summary/Billing Disputes

Notify us in case of errors or questions about your account!

If you think your account statement is wrong, or if you need more information about a transaction that is shown, write us as soon as possible at:

Tri-Town Teachers Federal Credit Union
61 Jesup Road
Westport, CT 06880

We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

  1. Your name and account number.
  2. The dollar amount of the suspected error, and
  3. Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.

You do not have to pay the questioned amount while we are investigating, but you are still obligated to pay all the parts of your account that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question, provided that you pay the undisputed amounts.

Special rule for credit card purchases

If you have a problem with the quality of the property or services that you have purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you have the right to withhold payment of the amount still due for property or service if:

  1. The purchase was made in your home state or within 100 miles of your current mailing address: and
  2. The purchase price was more than $50.00.

If we own or operate the merchant, or if we mailed you the advertisement for the property or services, the limitations on the amount or location of purchase do not apply.

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How We Compute Periodic Finance Charges

The periodic finance charge, if any, is computed by multiplying the balance subject to finance charge by the monthly periodic rate as shown on the bottom of your billing statement.

The periodic finance charge on an account without a 25 day grace period on the advance balance:

For the advance balance, which consists of transactions related to cash and loan advances; A periodic finance charge will be imposed on advance transactions from the date they are posted to your account.

For the purchase balance, which consists of transactions related to purchases of property and services:

A periodic finance charge will not be imposed on purchase transactions if the previous balance shown on the monthly statement is zero or if a payment or credit for the full amount of the previous balance was received within 25 days of the prior billing cycle closing date.

To compute the periodic finance charge, we take the beginning balance of your account each day during the billing cycle, add any new cash and loan advances and any new purchases and subtract payments, credits and previously accrued finance charges. This gives us the daily balance. We then add all the daily balances for the billing cycle and divide the total by the number of days in the billing cycle. This gives us the average daily balance.

By Law we hereby notify you that if you fail to fulfill the terms of your credit obligations we may submit negative credit reports reflecting on your credit to credit reporting agencies.

If your bill payments are delinquent:

If you are delinquent for 30 days or more you will be subject to a late fee of $20.  if you are late for 60 days or greater, your card will be blocked and you will be placed on our penalty rate which is 17.50%.  You will also lose any accumulated rewards points and lose rewards privileges.  Please contact us if you are unable to pay on time.  We will do our best to assist our members who may be having difficulties, but you must be willing to work out an acceptable payment schedule.

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Credit Card Disclosure Statement

Annual Percentage Rate (APR) for Purchases
Introductory APR:
7.95% - 14.95% for purchases and balances transfers
for first twelve (12) months,
9.50% - 17.50%*
Other APR's
Cash Advances.................................11.50% - 17.50%*
Balance Transfer..............................9.50% - 17.50%*
Variable Rate and payment
Your APR may vary based on your credit score (see credit score grading table listed above).   The rate is determined by adding 6.00% to 12.00% to the Prime Rate* as published in the Wall Street Journal "Money Rates" Table on the first business day of October each year.  New rates take effect with the next billing cycle, generally on the 20th day of October and remain in effect for one year.   Credit Card payments are due by the 15th of each month. The maximum APR is 17.50%
Grace Period Information
25 days for purchases
(No Grace Period for cash advances or balance transfers)
Method of computing balances
Average daily balance
(excluding new purchases)
Annual Fees
None, if you are "A" credit or if you agree to use on-line statements
Minimum monthly payment
$20 or 4% of the outstanding balance, whichever is higher
Transaction Fee for Purchases
Minimum Finance Charge
Foreign Transaction Fee..........1% of the transaction amount
Balance Transfer Fee...........................................................None
Late Payment Fee...............................................................$20.00
Over-the-Credit Limit Fee..................................................$25.00
* The Annual Percentage Rate is based on certain credit-worthiness criteria. The Prime Rate is used to determine your APR is the rate published in the "Money Rates" table of the Wall Street Journal on the first business day of October each year and remains in effect for one year, starting with the October billing cycle, after October 20th each year.
** If your payments are late by sixty (60) days.
The information about the costs of the card described in this disclosure statement are accurate as of October 2013. This information may have changed after that date. To determine what may have changed contact the Credit Union.

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Visa Check (Debit) Card Now offers surcharge-free ATM withdrawals

Tri-Town Teachers FCU offers a Visa Check Card which is a debit card that is tied to the member's share draft (checking) account and functions much like a personal check. When this card is used, the member's share draft account is debited by the amount of the transaction immediately. This card may be used wherever Visa Cards are accepted.

To apply for a Visa Check Card you may stop by our office. Or use the application form from our "Forms" web page. Simply click on Debit/ATM Card Application, print the form, complete it, and fax it into our office, (203-227-0266). Visa Debit Cards have a $1 monthly service fee*. This card can be used as a debit card or as an ATM card for pin based transactions. Members must use the PIN (Personal Identification Number) that was provided with the card. Please make sure you safe-guard your PIN and keep it in a safe place for reference. We do not keep this information on file. If you lose it we will have to have a PIN reminder sent to you via our processor.

Our "Blue" Visa Debit Card offers surcharge free ATM withdrawals at any CU24 or Allpoint network equipped ATM. Most CVS, Walgreens and 7-Eleven stores offer these ATM machines. For a full list of surcharge free ATM's in your area please visit and enter your Zip code. A map with provide the locations of ATM's that offer this service in your local area. We are pleased to offer this service to our members. There is also a smartphone App to locate these ATM's.

*The service fee is waived if you qualify for our No Fee Zone


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